Return & Refund Policy
At Zevoriart, we want every customer to enjoy a thoughtful and satisfying shopping experience. Because our products are handmade skincare items, we carefully review each return request to ensure a fair and smooth process.
This Return & Refund Policy explains our conditions, procedures, and customer support process for eligible returns, exchanges, and refunds.
Simple Return Process
01 Contact Us
Send us an email with your order number and return request details. Our team will review your request.
02 Request Review
We will confirm whether your request meets our return requirements.
03 Return Item
Approved items should be shipped according to the instructions provided.
04 Receive Refund
After inspection, approved refunds will be processed to the original payment method.
Return Conditions
Customers may request a return within the applicable return period after receiving their order.
Returned products must be unused, unopened, and in their original packaging. Due to hygiene and safety considerations, opened skincare products may not be eligible for return.
Items damaged through personal use, improper storage, or normal wear may not qualify for refund.
Refund Process
Once your returned item has been received and inspected, we will send a confirmation regarding approval or rejection of your refund.
Approved refunds will be processed through the original payment method. Processing times may vary depending on your payment provider.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible with photos of the package and product condition.
Our team will review the situation and provide the appropriate solution.
Exchange Policy
If you receive an incorrect item or experience a confirmed product issue, please contact our support team for assistance.
Non Returnable Items
For hygiene reasons, used personal care products and opened soaps may not be accepted for return.
Customer Support
If you have questions about returns, refunds, or your order status, please contact Zevoriart customer service.
Email:
service@zevoriart.store
We are committed to providing helpful support and creating a reliable shopping experience for every customer.
